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Privacy Policy

Effective Date: January 1, 2025 

 

At Synergy Wellness Collective, your privacy and trust are vital to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. This policy applies to all visitors, clients, and customers and is aligned with the requirements of:

 

  • South Dakota state law

  • U.S. federal privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA)

  • International privacy laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable

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1. Information We Collect

When you use our website or services, we may collect:

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A. Personal Identifiable Information (PII)

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment and session details

  • Payment and billing information

  • Health-related information you voluntarily provide (e.g., in intake or consent forms)

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B. Automatically Collected Data

  • IP address

  • Device type and browser

  • Pages visited

  • Date/time of access

  • Referring site

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2. Use of Information

We use your data to:

  • Provide holistic and educational services

  • Schedule appointments and manage your account

  • Process payments and purchases

  • Communicate about services, courses, and updates

  • Ensure security and improve our website

  • Comply with applicable laws and legal obligations

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We do not sell or rent your personal data.

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3. HIPAA Compliance – Client Health Information

Some services provided by Synergy Wellness Collective or its affiliated practitioners may involve the sharing or storage of personal health information (PHI). In these cases, we follow the applicable requirements of the Health Insurance Portability and Accountability Act (HIPAA) to ensure your privacy and security:

 

  • Confidentiality: All health-related information shared with your holistic provider is treated with strict confidentiality.

  • Limited Access: Only authorized staff and practitioners directly involved in your care or service delivery will access your PHI.

  • Secure Records: Health records are stored securely and digitally encrypted where applicable.

  • Voluntary Disclosure: Any health information you provide is shared voluntarily through intake forms, client portals, or session communications.

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If you have concerns regarding how your PHI is used or stored, please contact us directly. You have the right to request a copy of your records, request corrections, or request limitations on how your PHI is used.

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4. Legal Basis for Processing (GDPR Compliance)

For visitors from the European Economic Area (EEA), we process personal data based on:

  • Your consent

  • Performance of a contract or service

  • Compliance with a legal obligation

  • Our legitimate interest in improving services

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5. Sharing of Information

We only share your data with:

 

  • Secure third-party services (e.g., Wix for scheduling, payment processors)

  • Legal authorities if required by law

  • Other providers or practitioners only with your express consent

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All third-party services are expected to comply with privacy standards and maintain confidentiality.

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6. Cookies and Analytics

We use cookies and tracking technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings if desired.

 

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7. Data Retention

Your data is kept only as long as necessary to fulfill the intended purposes or legal requirements. You may request deletion of your personal information at any time unless we are legally required to retain it.

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8. Data Security

We use industry-standard security measures, including SSL encryption, secure databases, and access controls to protect your information.

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9. Your Rights

Depending on your location, you may have the right to:

 

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent

  • File a privacy complaint

 

To exercise your rights, contact us at: contactinfo.swc@gmail.com

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10. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect information from children without verified parental consent.

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11. International Users and Data Transfers

If you are located outside the U.S., please be aware your information may be transferred to and processed in the United States. We take steps to protect your data in accordance with applicable laws.

 

 

12. External Links

Our website may include links to other websites or services. We are not responsible for the privacy practices or content of those third-party sites.

 

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13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new effective date. Please review it regularly.

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14. Contact Information

Synergy Wellness Collective

Email: contactinfo.swc@gmail.com

Address: 515 W Havens, Mitchell, SD 57301

 

For any questions regarding this Privacy Policy or your data, please reach out.

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